Returns

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Our Return and Refund Policy provides customers with a store credit for products purchased online or over the phone. The return flow is simple: customers must contact us within 14 days of purchase to notify us, and then ship the product back in its original condition. Products that have been customized cannot be returned, however. Conditions may apply depending on the type of product purchased; please contact our customer service team for more information. We do not accept returns on any items that have been opened or used, except in cases where there are manufacturer defects.

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to AURA CRAFT.

return shipping will be paid by the client. 

Refunds (in case applicable)
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you to store the credit amount/refund. 

If your return is accepted, then your refund will be processed, and a credit will automatically be done to your bank account within 7 working days. In the case of store credit, it will be deducted on the next purchase.

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Late or missing refunds (in case applicable), first contact your bank, in case you have done this and you still have not received your refund yet, please contact us at auracraft01@gmail.com.

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Sale items
unfortunately, sale items cannot be refunded.

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Exchanges (in case applicable)
We only replace items if there is manufacturing defect. opening  video is mandatory for all the products. we will be sharing a packing video of your product with you.  If you need to exchange it for the same item, send us an email at auracraft@gmail.com and we will share the return address.

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You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a return, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary